Policy version: September 2026
1. Scope comes first
Before work begins, we agree the deliverables, deadline, price and relevant quality requirements in writing. Keep that agreement and the original brief so any concern can be assessed against the same scope.
2. If you fail or receive lower marks
Contact support@artynexassignments.com within 14 calendar days of receiving the result. Share your order reference, the original agreed brief, the delivered version and the assessor’s feedback. A fail or low mark triggers a review; it does not automatically establish a service failure or guarantee a refund.
3. When a refund applies
Where our delivered service materially fails the written scope, contains a substantiated error we are responsible for, or misses an agreed critical deadline, we will review correction, a proportionate refund or a full refund depending on the affected work. A full refund applies where the agreed service was not provided or the whole delivery is materially unusable because of our failure and cannot reasonably be corrected.
4. Revisions
Corrections to meet the original written scope are included. New requirements, a changed topic, additional deliverables or changes introduced after approval may require a separate quote. We agree a realistic correction timeframe with you.
5. Review and payment
We aim to acknowledge a claim within 3 business days and provide a decision within 10 business days after receiving the required evidence. Approved refunds are returned to the original payment method where available, normally within 10 business days of approval; provider processing times may vary. If no payment was made, there is no payment to refund.
6. Important limits
Grades are awarded by your institution. Differences in academic judgement, changes you make, missing information, use outside the agreed purpose or breaches of institutional rules are not by themselves evidence that Artynex failed its agreement. This policy does not remove any rights you may have under applicable law.
Questions about this policy?
support@artynexassignments.com